Guarantees and Warranties

Guarantees
Your satisfaction is guaranteed! 
At Escondido Eyecare we take pride in satisfying your customized eye needs and your unique style.

Escondido Eyecare offers a 30-day guarantee on frames.
If you are not thrilled with the frame you selected, we will exchange it for you once, within 30 days.
The frame must be in new condition (no accidental damage, no scratches, not broken, no wear and tear).
If the new frame you choose costs more than the original frame you selected, you will be charged the difference.
If the new frame costs less than the original, we will refund you the difference.
Medi-Cal frames do not have any warranty, it will only cover one frame every 2 years.

Escondido Eyecare offers a 30-day guarantee on lenses.
If you are not 100% satisfied with your vision wearing your new glasses, Escondido Eyecare’s optometrist will recheck your prescription at no charge and we will redo the lenses at no charge if your prescription has changed.

Non-adaptation to progressives or bifocals will also be redone within 30 days.
If progressive lenses are remade in bifocal lenses, there are no refunds or additional charges.
If progressive lenses or bifocal lenses are remade in one pair of single vision lenses, there are no refunds or additional charges.
If progressive lenses or bifocal lenses are remade in two pairs of single vision glasses (one pair of lenses for distance vision and one pair of lenses for near vision), you will be charged for the second frame. There will be no refunds or additional charges for the lenses of the progressive or bifocal lenses. You will be charged the price of the lenses for the second pair.

Patient's Own Frame
If you would like to use your own frame and purchase lenses only.
You acknowledge that you are aware that you are using your own frame and you will not hold my eye doctor, office staff or the optical lab responsible for damages or breakage upon insertion of lenses in the frame or during frame adjustments.

Warranties
As a courtesy, our frames come with a one year warranty against manufacturer’s defects.
The warranty begins from the date the glasses were ready to be picked up (not from the day you picked them up from our office).
One time replacement.​
Does not include final-sale frames, non-branded frames or Medi-Cal frames.
This warranty does not cover accidental damage, such as frames chewed by a dog or sitting on glasses, etc.

Lenses with No-Glare are warrantied for one year. (One time replacement).
Lenses without No-Glare (including Medi-Cal) do not have any warranty.

Cancellations
Glasses
Once the glasses have been paid for (either in full, 60% down payment or financed with Sunbit), they are ordered immediately.
Your lenses are custom-made for you, we cannot resell them to anyone else.
If you must cancel your order, there will be a cancellation fee of 50% for the lenses and $30 for the frame.

Contact Lenses
You may return your contact lenses for full refund within 15 days
The boxes must be unopened, unmarked, undamaged and unexpired.
There will be a $40 restocking fee.